Service & Parts

Service

We pride ourselves on carrying quality brands with excellent support and customer service after the sale. If your appliance ever needs service, Percy's is happy to coordinate and arrange repair services and provide manufacturers’ warranty information to assure peace of mind. For appliance manuals, visit our website or call our store. If you need to schedule a service call, contact our customer service department at 508.438.6896, email us at customerservice@percys.com or please use the form below. Please have your serial number and model number ready; the serial number is most important. If you cannot locate the Serial number, check here for tips on how to find it. Whatever your needs, we will find the perfect repair and servicing team to get your appliance working as good as new.

For the quickest and most efficient service, please fill out this form and our Appliance Service Team will contact you shortly.

If you need assistance before or after our customer service hours, please fill out the form and we will contact you during the next customer service business day. Thank you.

Finding a Kitchen Appliance Serial Number

The serial number for a kitchen appliance is typically found on a small label or metal plate on the unit. The exact location depends on the type of appliance: inside the door, along a frame, on the back, or underneath.

Common Locations by Appliance Type

Refrigerator
Inside: Check the inside walls, particularly the upper left or right corner.
Behind the drawers: It may be on the frame behind the crisper or other drawers.
Range or Oven
Inside the storage drawer: Look on the frame of the appliance behind the drawer.
Inside the oven door: It can also be found on the frame just inside the oven door.
Behind the control panel: Some ranges have a label on a flip-up tab behind the rear control panel.
Dishwasher
Inside the door: The label is almost always located on the rim of the tub, just inside the dishwasher door, on either the right or left side.
Microwave
Over-the-range: The label is usually on the door frame, visible when you open the door.
Countertop: Look on the door frame or on the back or side of the unit.
Cooktop
Underside: The serial number is typically on a rating plate attached to the underside of the unit.
Front-Load Washer & Dryer
Behind the Door: Open the door and inspect the rim or door jamb for a sticker with the model and serial numbers.
Exterior: Sometimes the tag is on the right side, lower front corner, or the exterior side of the unit.
Back of Unit: A second tag may be located on the back of the dryer if the front one is missing or worn.
Top-Load Washer
Lift the Lid: Check the frame or inside of the lid for the label.
Control Panel: The tag might be on the top or back of the control panel itself.
Exterior: For some models, the label can be on the side of the main cabinet.
Top-Load Dryer
Lift the Lid: Inside the door, on the rim of the opening.
Exterior: Check the back of the unit.
Stacked Washer/Dryer Combo
Lift the Lid: Inside the dryer door, on the frame.
Exterior: Check the back of the unit.