19 Glennie St. Worcester, MA
Today's Hours 10:00 AM to 8:00 PM
508.438.6800

Returns and Exchanges

Product returns must be made within 7 days of the original purchase date. Product must be packed in the original carton with all the original packaging. Product must be in new condition, including clean instruction books and warranty card. Returning product, not meeting the criteria or with evidence of use, may not be accepted. And may be subject to a restocking fee. Percy’s reserves the right to decline an exchange, or accept the return, of any product after the 7 day period.

Special Order Product

A special order product that has been used; or is not repacked in its original, undamaged packing, cannot be returned. Special ordered product, not used and packed as new, will be subject to the manufacturer's restocking fee plus related handling and trucking fees.

Restocking Fees

All returned products are subject to a restocking fee. In addition to a restocking fee, Percy’s will change up to $100 trucking fee for any product picked up, redelivered or exchanged on a Percy’s delivery truck.

Won't Fit Policy

When buying new products for your home it is important to ensure they will fit in the designated space. Measure all pathways, doorways, stairways and the final point of installation. Dishwashers require a 34" high opening. Items that do not fit will be subject to a 20% restocking fee.

Refunds

Cash and check purchases will be refunded by Percy’s check only. No cash refunds will be issued. Credit card refunds will be issued on the original credit card used. All refunds will be processed within 10 business days of the date requested.