Testimonials

See What Our Customers Have to Say!

Dave,

I just wanted to thank you for the TV and successful installation on Friday in our new recruiting center at the Hanover. Paul did a wonderful job - very professional and thorough. The TV works beautifully and is complimentary to our space and mission as we move forward in our goal of
recruiting great talent.

You and the folks at Percy's were great to work with, always helpful and always professional. Thank you again.

Priscilla

Jennifer and Tom called to say:

What a great experience they had getting their tv's and audio system installed yesterday by Mike Crowley (our installer). They mentioned the fact that he was very professional, well mannered, neat, and very informative on how to use the system. In fact, they were so pleased, they came back today and purchased another Bose surround system from Rick Medeiros (our sales professional) to replace the 4 yr old Bose system they currently are using.

Excellent job by both guys on this job. You have made these customers very
comfortable with the entire sales/installation process.

Congratulations to both of you!!!!!!

Steve L (our H.T.I. Manager)

Percy's,

I just want to pass along my compliments to you regarding the two gentlemen who delivered our appliances this past Saturday, 26 April, and let you know how pleased my wife and I were with their service. Both of the gentlemen were very polite and professional in their manner, they arrived on schedule, took the time to review the path of travel to the delivery point, performed their work efficiently as a team with good customer service skills .

Norman and MaryLou

Dear Percy's,

I just wanted to extend a long overdue note of thanks to two members of the Percy's Customer Service team- Mary and Kelly.

We were having repeated issues with our combination washer/dryer and, after multiple service visits, it was determined that the machine needed to be replaced. We finally decided to handle the issue in person, and went into Percy's- that's when we met Kelly and she got the ball rolling on our replacement. While the replacement process was quite involved (requiring hand-offs between Percy's, Asko, Clarke, and Installs Plus), Mary helped to ensure the correspondence was followed-up on each day, and got us more results within 1 week than we had gotten in the 6 months prior to our visit. What's more, the machine was replaced prior to our tenant taking residence, contrary to original estimates from the distributor and installation firm. Lastly, I appreciated that Kelly followed up with me after the installation to ensure that we were finally satisfied.

I thank both Kelly and Mary for understanding our perception of what had been a long and dragged out service experience, and for doing what it took to get us a working replacement as soon as possible (despite holidays, blizzards, etc.).

While this letter is just a small token of my thanks, I didn't want our appreciation to go unnoticed.

Ken and Erin

Dear Percy's,

I recently bought an LG 42 inch LCD TV from Percy's. As I was getting the TV put in my car, my wife read that if we found a lower price within 30 days, Percy's would refund the difference. I thought we would not find the same model, and would had never collected on such a claim in the past. About 3 weeks later, I discovered the TV for $200 less at "____". I called Percy's customer service. They investigated and refunded my $200. I will certainly shop at Percy's again. Thanks Percy's.

-Bruce

Hi,

This is in response to your phone call looking for feedback on the
repair service. I was actually thinking of writing you a real letter,
but this will be quicker. Paul from Elwin replaced the burnt out lamp on
my TV, and I was very happy with the result. He was very professional
and answered all of my questions. I want to thank both Percy's and Elwin
for the fine service. I was referred to Percy's in 2005 by another
customer when I told him that I was in the market for my first HDTV. Since
my initial purchase in 2005, I have often mentioned Percy's to others if they
happen to ask me for an appliance or TV referral.

Thanks,
Len

Dear Alan,

We live in the Woodlands in Clinton and purchased a plasma and Bose surround sound system from you 3 years ago when we first moved into our new home. We have since enjoyed countless hours rooting for our Red Sox or Patriots or watching movies with our children.

Last week we went to play a DVD and though we could hear the DVD, we were not receiving a picture. My wife called over to Percy's yesterday and spoke to a gentleman named Steve Lauzonis who gave her a suggestion that he thought might work, that she could try when she got home. Unfortunately this answer did not work and today my wife called and spoke to Steve again. This time he initiated customer SERVICE that is almost unheard of in this day and age. He told my wife on the phone this morning that we could leave the store in about 20 minutes and was it ok if he stopped by and tried to fix our problem----WOW! He volunteered to make a house call on a customer from 3 years ago, and volunteered to do this in the same day because he knew the Holidays were upon us and he wanted us to be operational in case Santa delivered any DVD's.

Well Steve just left our home and we are once again fully working. He arrived with a smile, solved our problem, and left without presenting us a bill-----hmmmm is Steve Santa Clause? This type of service speaks volumes for Percy's and for Steve Lauzonis. You had a happy customer before Steve's WOW service, now you have a customer for life!

Thank you Alan and Steve.......Happy Holidays,

Paul & Stefanie from Clinton Ma.

Dear Mr. Birtz:

I am writing to let you know about the excellent service I recently received on a home theater installation. The entire team from Percy's did a great job, from sales to pre-wiring to installation.

In particular, I would like to note the outstanding job Paul Thibeault did in our home. He expertly set-up several different systems on two levels of our house and made sure that things were working before he left. In addition, he answered all my questions in language I could actually understand and patiently explained how to operate the equipment. I truly feel that he went above and beyond the call of duty in setting up our home theater systems and he really helped us feel more settled in our new home.

We may well be in the market for more home electronics in the future and certainly one of the reasons we will be back at Percy's is the high level of service Paul provided.

Regards,

Jim from Northboro Ma.

Dear Percy's,

I purchased an entire kitchen from Percy's.A refrigerator, range, microwave, and dishwasher.Everything was delivered on time and was exactly what I wanted.Any small problems that I had were handled quickly and efficiently.Great Sales crew, service crew, and a friendly staff to help you to get everything you need.I highly recommend Percy's!

Thanks,

Lisa

My Integra Pre-amp was received. I will be hooking it up Monday. But, even before that I want to complement you on the incredible effort that you went through in double packing the unit for safety during shipping. A terrific job, and many thanks for that.

Herb

Dear Percy's, We decided to "make the move" and purchase a new TV ......and are we glad that we chose Percy's ! Both Jeremy [our salesperson] and Alan [the Owner] came over to our house, suggested, and never pressured. They helped us pick out a beautiful 52" SHARP LCD....that is awesome !! They helped us with installation. In fact, we had a question Friday night when our son was trying to watch a DVD....I called Jeremy on his cell phone and he got back to me and answered my question right away ! Alan followed up to see if everything was satisfactory with the TV. The service and genuine care/follow up was second to none ! We were totally satisfied with our Percy's experience. If you're considering making that new TV "move".. do it - and go to Percy's right away, you will be glad you did !!!

Sincerely, Lisa and Bill, Worcester, MA

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