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Returning Items Purchased Online:

Percy’s wants you to be completely happy with your purchase. If you would like to return product purchased on our website please contact our Customer Service Department to discuss your request for a RMA (Return Merchandise Authorization) number. Please use the contact information listed above in red.

Items cannot be returned without a Return Merchandise Authorization, RMA number.

You will need your 6-digit order number that is located on the online receipt you received after making your purchase online. Or your Invoice number located on the paper receipt included in your shipment.

Products being returned that were purchased online may be subject to a 20% restocking fee.

Product that does not meet "Product Return Criteria" (listed below) or has been used may, at Percy’s discretion, not be accepted as a return, or may be subject to a restocking fee in an amount representative of the condition of the product or it's packaging.

Customer will be responsible for shipping charges on items being returned.

”Free Shipping” or shipping charges that were initially not charged to the customer will be deducted from the refund amount when items are returned.

Refunds for products being returned will be issued only once the products are received back at Percy's, and meet our product return criteria listed below.
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Returning Items Purchased in our Store:

Please contact our Customer Service Department at 508-755-5269 or email customerservice@percys.com to discuss your request for a RMA (Return Merchandise Authorization) number. 

Items cannot be returned without a Return Merchandise Authorization, RMA number.

Please follow the Product Return Criteria listed below.
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Product Return Criteria:

Product returns must be made within 7 days of the date you receive your order.

Product must be packed in the original undamaged and complete packaging.

Product must be NEW and UNUSED.

All accessories, clean instruction books, and Warranty card must all be returned.

Product that does not meet this criteria or has been used may, at Percy’s discretion, not be accepted as a return, or may be subject to a restocking fee in an amount representative of the condition of the product or it's packaging.

Special ordered product that has been used or is not repackaged in its original undamaged packaging cannot be returned. Special ordered product not used and packaged as new will be subject to the manufacturers restocking fee plus related handling and shipping fees.

Percy’s reserves the right to decline to exchange or accept the return of ANY product other than product that is initially defective after the 7day period.

The customer will be responsible for all delivery/shipping fees for any product returned, redelivered or exchanged.

Please note that certain sales are made as a final sale. These products cannot be returned.
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Percy's Return Process:

1. Please find the Percys self-addressed label that is attached to the sales invoice/packing slip enclosed in your order. Write the RMA (Return Merchandise Authorization Number) given to you by Customer Service on the line entitled RMA#.

Important Note: Product will not be accepted into Percy's warehouse unless the RMA# appears on this line (please contact customer service for your RMA number).

2. Place a copy of the sales invoice (enclosed in your order) in the box to insure that credits are properly applied.

3. Package the product in the same original packaging using all inner packing materials. Seal the package securely.

4. Apply the Prepaid Shipping label to the outside of the box.

5. Ship the product to Percys.

Product arriving at Percys damaged because of improper packing will not be credited.
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Percy's Refund Policy:

1. Credit Card refunds will be issued to the original credit card account only.

2. All refunds will be processed within 10 business days of the date requested.

3. No other terms or conditions are expressed or implied unless specifically written in the comments of the original sales invoice.

4. Refunds for product(s) being returned will be issued only once the product(s) is received back at Percy's, and meets our product return criteria.
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Percy's Won't Fit Policy:

Please confirm all dimensions of your new product before ordering.

Prior to delivery please check for adequate spacing and clearance for your product.

Please make sure that your product will fit through ALL access areas such as pathways, doorways, stairways, and the final point of destination/installation.

Product that does not fit will be subject to additional return and shipping/delivery fees and in some cases significant restocking charges can apply.