Frequently Asked Questions

Where is Percy's located?
Percy's Showroom is located at 19 Glennie St. Worcester MA 01605. Please Click Here for directions.

What are your Store Hours?
Percy's is open seven days a week. Click Here for store hours.

How can I contact you?
For showroom hours or if you would like to Contact Us either by phone or email Please Click Here

How long has Percy's been in business?
Percy's is a family owned business and has been serving the community for over 80 years. Please Click Here for more information about Percy's and to read our mission statement.

What if I can't find what I'm looking for?
If you do not see the product you are looking for on our website please call us. There are items that we sell which may not be listed on our website yet. Please call 1-866-590-1777 or email us at online@percys.com and ask a sales consultant if we carry the product you are looking for.

What are acceptable methods of payment?
When purchasing online, Visa or Master Card are both acceptable forms of payment. When purchasing items in our showroom, Percy's accepts, Visa, Master Card, Discover, American Express, Gift Cards, or you can Finance your items and pay later.

Can I check the balance left on my Percy's Gift Card?Yes, you can find this option under Customer Service or you can Click Here

Does Percy's Service what they sell?
Yes. Percy's Appliance Service Department will service the appliances we sell. Currently our services are only available in our local area. Please call us at 1-866-590-1777 with any questions. Please Click Here for more information on Percy's Service.

Does Percy's Install?
Yes. Percy's installs the products we sell. Whether it be Appliance Installation or Home Theater Installation Percy's has you covered. Currently our installation services are only available in our local area. Please call us at 1-866-590-1777 with questions regarding installation.

Does Percy's offer Financing?
Yes. Percy's offers 0% financing on most items. Currently Percy's financing is available In-Store only. Online purchases must be paid for using your Visa or Master Card. To apply for In-Store financing Click Here. If approved, please bring your approval form in with you.

Does Percy's Deliver anywhere in the continental US?
Yes. Percy's will deliver anywhere in the continental US. Depending on the product being delivered and where it is being delivered to, different shipping methods will apply. Please Click Here for more information on Shipping.

Does Percy's sell Parts?
Yes. Percy's has a parts store where you can find the part you need. Please Click Here to visit Percy's Parts Store.

Can I Return a product purchased at Percy's?
Yes. Please Click Here to read our Return and Refund Policy.

Can I purchase an Extended Warranty for my product?
Yes. Percy's offers Extended Warranty programs for mostly everything we sell. We actually offer Performance Guarantee's which is even better because we can guarantee that your product will work as well as it did the first day you purchased it or we repair or replace it for you, for Free! Please Click Here for more details on Percy's Performance Guarantee.

Can I check the status of my order?
Yes. You can log in to your account to check the status of your order. Please Click Here to log in to your Account.

What is your Privacy and Security Policy?
Your privacy is very important to us. Please Click Here to read our Privacy Policy.

Where can I view your Terms and Conditions?
Percy's Terms and Conditions can be found under Customer Service or you can Click Here